Gesundheit Nord gGmbH - Klinikverbund Bremen
Four large hospitals, 62 specialist clinics, around 3,000 beds and almost 7,700 employees: Gesundheit Nord is one of the largest municipal hospital groups in Germany. The clinic group, which includes Klinikum Bremen-Mitte, Klinikum Bremen-Nord, Klinikum Bremen-Ost and Klinikum Links der Weser, has a market share of about 60 per cent in Bremen. More than 120,000 inpatients and about 150,000 outpatients are treated in the hospitals of Gesundheit Nord every year.
Customer since:
1999
Industry:
Healthcare
City:
Bremen
Reporting 2.0
Requirements
As part of the managed security service, IT security services and reports are provided to Gesundheit Nord. After the start of operation of this service, it was determined that the reports and the proof of service availability did not meet the customer's expectations. For this reason, the Reporting 2.0 project was started. The requirements were the creation of a concept for the implementation of proactive service monitoring and adaptation with regard to the scope and content of the reports to answer security-related questions. At the same time, the scope of the reports was expanded to include a KPI report.
Services & Solutions
- Conducting workshops to define the scope of services
- Creation of a reporting concept with the reports to be implemented and the monitoring of IT security services
- Implementation of service monitoring for mail, Internet, AV scanner, URL filtering, IDS/IPS, pattern update of systems and mail encryption
- Extension to include the monitoring of additional critical customer services
- Use of Splunk for customer-specific reports
- Adaptation and extension of reports of the manufacturer solutions FortiAnalyzer, BlueCoat Reporter and ManageEngine OPManager
- Automatic creation of KPI reports, whereby the separation of technical and management KPIs of service availability was implemented
- Alerting of service disruptions in the NOC of Controlware
- Project management
Advantages & Benefits
- The customer benefits from transparency in operational security through measurable and traceable service availability. In addition, there is a gain in security through active monitoring of the IT security services and through the reports, which make it possible to identify new questions and contribute significantly to answering them.
- For the client and the service providers, the reports are an essential building block in the continuous monitoring of the development of IT security in Health North.
- Completion of the project on schedule with a regular status check by the service manager.
Pages:
Solution partner:
Fortinet, Inc.
Fortinet was founded in 2000 by Ken Xie, former founder and former president and CEO of NetScreen - with the vision of developing real-time security solutions for networks. Fortinet develops multi-threat security systems for enterprises of all sizes.
ManageEngine
ManageEngine simplifies the professional management of enterprise IT with the help of cost-effective software that is easy to use and powerful in its results. Whether it's managing networks and data centers, business applications and IT services, or IT security, from small and medium-sized businesses (SMBs) to large corporations and service providers, more than 90,000 companies rely on our products and solutions - including 60 percent of Fortune 500 companies. More than 300,000 administrators also optimize their IT with the Free Editions of ManageEngine products.
Our IT management applications are extremely easy to download, install, configure and deploy. This is the main reason users choose ManageEngine over complex and expensive solutions.
Splunk Inc.
Splunk is a primary Big Data analysis tool without an underlying database. Splunk indexes all ASCII containing and delimited machine data. Splunk thus makes unstructured data (data that is not stored in a DB) accessible and usable for the enterprise.
Controlware has been an Elite Reseller since 2023. Previously, MSP Elite status was achieved in 2020. These partner statuses, combined with our certified Splunk specialists, qualify Controlware to provide the best possible support for Splunk Enterprise customers and enable it to effectively assist in monitoring and evaluating large volumes of data and set the course for efficient IT operations.
