What is the OT control center?

The OT Control Center is an integrated operational model. It combines consulting, technical implementation, and operational support in a way that ensures OT systems can be operated in a stable, secure, and KRITIS-compliant manner and developed in a targeted manner.

What is the OT control center used for in operations?

It supports operations teams in managing complex operational situations, changes, and security incidents, and supplements them with additional technical resources—especially when capacity is limited or specialized knowledge is lacking.

Who is responsible for operations?

Operational responsibility remains entirely with the operator. The OT control center provides support when additional expertise or relief from the workload is needed.

How does the OT control center assist in the event of malfunctions or security incidents?

Through structured technical analysis of operational and system information, anomalies are identified and assessed, and tailored countermeasures are derived from these findings. These tasks are handled by second- and third-level support. Based on risk analyses, system hardening measures are also carried out; technical OT/ICS security solutions are designed and implemented to meet individual needs; and applicable guidelines and KRITIS requirements are enforced.

How are new regulatory or technological requirements taken into account?

New requirements are not addressed in isolation but are integrated into existing business processes. This allows changes to be planned and implemented in a structured manner without unnecessarily disrupting day-to-day operations.

For which operators is the OT control center suitable?

The OT control center is designed for operators of complex OT and ICS environments, particularly in the energy sector and other sectors relevant to critical infrastructure. It features a modular design and can be adapted to meet various operational requirements.

OT/ICS in the Energy Sector

Managing operational complexity

In grid and facility operations, switching operations, maintenance, and technical adjustments occur simultaneously. Decisions often affect multiple systems at the same time and must be made under time pressure.

At the same time, NIS2, IEC 62443, ISO 27019, and ISO 31000 impose mandatory requirements for security, risk assessment, and documentation. When knowledge is dispersed and resources are scarce, the effort required for coordination and decision-making increases significantly.

Support when it counts

We support internal operations teams with our in-depth experience in power grid operations. In the event of outages, security incidents, and technical changes, we analyze root causes, evaluate scenarios, and develop effective measures for grid and facility structures. Our service processes are based on ITIL and tailored to OT environments.

The OT control center in operation

The OT control center is an integrated operational model that combines technical expertise, operational requirements, and structured collaboration. Consulting, technical implementation, and operational support are seamlessly integrated to ensure that OT systems can be operated reliably and continuously improved.

Technical expertise, operational information, and complementary subject-matter expertise are consolidated, clear interfaces are established, and decisions are prepared—even in the event of security incidents or unusual system behavior. Operational responsibility remains with the operator.

AI Cockpit as a Knowledge Tool

The AI Cockpit simplifies access to operational knowledge, accelerates processes, reduces errors, and supports well-informed and compliant decision-making. The AI components are integrated locally, without reliance on the cloud, and in accordance with data protection and KRITIS regulations.

Frequently Asked Questions About the OT Control Center

Answers to key questions regarding the role, use, and integration of the OT control center during ongoing operations.

What is the OT control center?: The OT Control Center is an integrated operational model. It combines consulting, technical implementation, and operational support in a way that ensures OT systems can be operated in a stable, secure, and KRITIS-compliant manner and developed in a targeted manner.
What is the OT control center used for in operations?: It supports operations teams in managing complex operational situations, changes, and security incidents, and supplements them with additional technical resources—especially when capacity is limited or specialized knowledge is lacking.
Who is responsible for operations?: Operational responsibility remains entirely with the operator. The OT control center provides support when additional expertise or relief from the workload is needed.
How does the OT control center assist in the event of malfunctions or security incidents?: Through structured technical analysis of operational and system information, anomalies are identified and assessed, and tailored countermeasures are derived from these findings.

These tasks are handled by second- and third-level support. Based on risk analyses, system hardening measures are also carried out; technical OT/ICS security solutions are designed and implemented to meet individual needs; and applicable guidelines and KRITIS requirements are enforced.
How are new regulatory or technological requirements taken into account?: New requirements are not addressed in isolation but are integrated into existing business processes. This allows changes to be planned and implemented in a structured manner without unnecessarily disrupting day-to-day operations.
For which operators is the OT control center suitable?: The OT control center is designed for operators of complex OT and ICS environments, particularly in the energy sector and other sectors relevant to critical infrastructure. It features a modular design and can be adapted to meet various operational requirements.