Operation of the IT infrastructure

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Requirements

In the initial project, the client was looking for a solution for central, company-wide carrier peering.
For operational support services in this environment as well as in the sub-areas of network infrastructure and information security, the customer was also looking for a competent, reliable and independent managed service provider.
After successful implementation of the initial project, various other projects were added as part of the infrastructure renewal, which were also transferred to the managed service.

 

Services & Solutions

• Conception and design of the offered solutions
• Recording and qualification of service requirements in the area of network, security and data center services
• Infrastructure monitoring
• Operation of network and security components
• Service management

Advantages & Benefits

All services are provided in our ISO 27001-certified Customer Service Center (CSC) in Dietzenbach - with high availability and fail-safe operation, and in compliance with data protection and compliance requirements under German law. The CSC operates 24/7, offers German- and English-speaking support and can optionally be connected directly to your infrastructure.
The customer benefits from the expertise of certified service managers and modular services tailored to individual requirements. This relieves them of know-how-intensive tasks and enables them to increase their service coverage without having to maintain their own staff.