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Heterogeneous and innovative Unified Communication & Collaboration solution


Requirements

The customer wishes to implement a heterogeneous, future-oriented, secure and redundant VoIP infrastructure at several locations. Basic telephone functions, but also new unified communication services and urgently needed services and applications are to be provided. In addition, there is the desire to provide incoming requests via call, e-mail, fax, SMS or instant message directly to the responsible employee.

Services & Solutions

  •     Conceptual design, planning, project management, implementation and subsequent service delivery including service management
  •     The customer requirements, especially in the area of VoIP, contact center and unified messaging, alarms and recording, could only be implemented in a demanding security environment by means of a complex overall solution consisting of several products from different manufacturers.

Advantages & Benefits

Strategic advantages resulted primarily from the integration of voice/data applications and the new unified messaging services. The new VoIP solution provides better support for business processes and has reduced operating and maintenance costs compared to a traditional telecommunications solution. Users use the new communications platform regardless of the type of terminal device and are thus more flexible in carrying out their activities.

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Solution partner:

Cisco Systems GmbH

Cisco Systems GmbH

Cisco, the world's leading IT provider, helps companies seize tomorrow's business opportunities today. The networking of people, processes, data and things creates unparalleled opportunities.

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