IT-Service Management / ESM

Anyone who hears the term IT Service Management (ITSM), frequently thinks of tired processes, irritating malfunctions or even the “de facto standard“ Information Technology Infrastructure Library, better known by its abbreviation ITIL.

But IT Service Management is much more than this!

IT Service Management is the integration of various processes or technologies, including the user. A properly functioning ITSM can also be viewed as the basis for managing a proprietary infrastructure in the Champions League.

With Controlware, we concern ourselves with solutions from these fields:

  • Service Management
  • Asset & Inventory Management, including Data Centre Infrastructure Management (DCIM)
  • Service Desk
  • Business Process Management

Controlware offers comprehensive advice, independent of a manufacturer and other services focusing on IT & Enterprise Service Management.

 

Team IT-Management

Contact

Team IT-Management
Business Development
 

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