We can support the IT service process by using a range of tried and tested tools and process descriptions for monitoring, management and reporting.
Asset & Inventory Management
To make sound decisions, you need to understand what your assets are. Our Asset & Inventory Management solutions will help you do this.
The service desk is the key to successful customer communication and is the interface between the IT provider and their customers.
Business Process Management
Business Performance Monitoring, also known as Business Performance Management, considers a company’s overall business processes and is an extended form of Business Intelligence.
IT-Service Management / ESM
Anyone who hears the term IT Service Management (ITSM), frequently thinks of tired processes, irritating malfunctions or even the “de facto standard“ Information Technology Infrastructure Library, better known by its abbreviation ITIL.
But IT Service Management is much more than this!
IT Service Management is the integration of various processes or technologies, including the user. A properly functioning ITSM can also be viewed as the basis for managing a proprietary infrastructure in the Champions League.
With Controlware, we concern ourselves with solutions from these fields:
- Service Management
- Asset & Inventory Management, including Data Centre Infrastructure Management (DCIM)
- Service Desk
- Business Process Management
Controlware offers comprehensive advice, independent of a manufacturer and other services focusing on IT & Enterprise Service Management.