IT-Service Management / ESM

Anyone who hears the term IT Service Management (ITSM), frequently thinks of tired processes, irritating malfunctions or even the “de facto standard“ Information Technology Infrastructure Library, better known by its abbreviation ITIL.

But IT Service Management is much more than this!

IT Service Management is the integration of various processes or technologies, including the user. A properly functioning ITSM can also be viewed as the basis for managing a proprietary infrastructure in the Champions League.

With Controlware, we concern ourselves with solutions from these fields:

  • Service Management
  • Asset & Inventory Management, including Data Centre Infrastructure Management (DCIM)
  • Service Desk
  • Business Process Management

Controlware offers comprehensive advice, independent of a manufacturer and other services focusing on IT & Enterprise Service Management.


Team IT-Management


Team IT-Management
Business Development

© 2023 Controlware GmbH


We call you back.

Please select the appropriate area and fill out the form as completely as possible.


Access for registered users to Controlware NOC Portal.

Please enter your username and password:

We are available for you at:

+49 (0) 6074 / 858 - 333