The main task of automation is to enable repetitive tasks to be processed by a “virtual employee”, so that the in-house technicians can devote their valuable time to important topics and projects.

In addition, standardisation offers an advantage by making your business activities more efficient through lower cycle times or higher quality.

Typical topics in the field of automation:

• Creation of automation playbooks
• Orchestration of playbooks
• Interface programming
• Process automation
• Automated provision of IT services or infrastructure components