Service Monitoring includes proactive monitoring of critical services and applications inside a business. With the aid of Service Monitoring, in-depth analyses and monitoring can be carried out to effectively rectify problems and challenges in an IT infrastructure, and the root causes of impairments can be identified by using KPIs.

Typical subjects in the field of Service Monitoring:

• Integration of services outside IT
• Analysis of services
• Root cause analyses during service restrictions
• Protection of Service Level Agreements using software solutions
• Prodictive Service Analytics