Digital Experience Monitoring (DEM) is becoming more and more important in times of home offices and mobile working for the quick identification of service limitations in distributed IT infrastructures as well as in cloud environments.
DEM monitors the user experience during the digital interaction with a service provider. Unlike network or application performance monitoring tools, DEM examines the entire digital path and shows in detail which user actions take place. The benefit: long-term customer loyalty can be generated through positive digital application experiences with the help of DEM.
DEM solutions use the following technologies, for example:
Network transparency monitoring
Synthetic transaction monitoring
Real user monitoring