IT Management

Have you stopped to think about IT production?

The demands being made on companies’ IT continue to grow – it is meant to be flexible, high-performing, cost-effective and stable. To satisfy these requirements, powerful tools and processes are needed, which can continuously optimise the efficiency of IT infrastructure operations.

With our IT management solutions your company will satisfy the toughest standards and ensure that its IT infrastructure operates smoothly and cost-effectively. Our experienced team will monitor all your critical systems, whatever the solution and whoever the vendor, support your service desk, and provide you with detailed reports in order to optimally align the IT service.

In so doing we will tailor our solutions to your company’s objectives and business processes and insert them seamlessly into your existing infrastructure. We base our work on process models such as ITIL and on our own best practice experience acquired on numerous projects.

• Business Process Management

  End-to-end business process management enables you to provide your company’s business processes with optimal support – and to completely protect the functionality of the infrastructure.

• Performance Management

  Performance management solutions help you to systematically monitor the performance of your IT infrastructure, plan your capacities and optimise resource procurement.

• Network & System Management

  Our network & system management solutions help you to carefully administer and monitor the components required to provide your services.

• Configuration & Change Management

  The demands placed on the IT department keep growing. Great agility and flexibility is required, particularly when new applications are being integrated or existing ones modified.

• Asset & Inventory Management

  To make sound decisions, you need to understand what your assets are. Our Asset & Inventory Management solutions will help you do this.

• Service Desk

  The service desk is the key to successful customer communication and is the interface between the IT provider and their customers.

• EventLog & Syslog Monitoring

  Given the enormous volume of logs that accumulate these days, you will only be able to identify and correlate those that are really important if you have an effective event log & syslog monitoring system.

• End-to-End Monitoring

  End-to-end service quality monitoring will give you all the information you need to proactively resolve performance disruptions before they affect the users.

• Service Management

  We can support the IT service process by using a range of tried and tested tools and process descriptions for monitoring, management and reporting.