Care Services
The service for your infrastructure
Our service and support offerings are modular, including service desks, expert hotlines, remote diagnoses, hardware replacements and an on-site service. These modules can be combined to form a bespoke service package to suit your needs and wishes. Premium service levels, for example, for guaranteed response times –complete the offering. Our specialists will be happy to advise you on putting suitable service level agreements (SLAs) together.
A range of service packages are available:
Basic and Basic + | Service desk access plus RMA handling option |
Bronze | Expert hotline & remote diagnose plus option for hardware replacement |
Silver | Includes on-site service (Mon-Fri 8-18) |
Gold | With extended service hours (Mon-Sat 7-20) |
Platinum and Platinum + | 24/7 service with option of 2 hour on-site service |
VIP | With custom service and response times |