Care Services

The service for your infrastructure

Our service and support offerings are modular, including service desks, expert hotlines, remote diagnoses, hardware replacements and an on-site service. These modules can be combined to form a bespoke service package to suit your needs and wishes. Premium service levels, for example, for guaranteed response times –complete the offering. Our specialists will be happy to advise you on putting suitable service level agreements (SLAs) together.

A range of service packages are available:

Basic and Basic +Service desk access plus RMA handling option
BronzeExpert hotline & remote diagnose plus option for hardware replacement
SilverIncludes on-site service (Mon-Fri 8-18)
GoldWith extended service hours (Mon-Sat 7-20)
Platinum and Platinum +24/7 service with option of 2 hour on-site service
VIPWith custom service and response times




Controlware GmbH
Waldstraße 9263128Dietzenbach

© 2023 Controlware GmbH


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We are available for you at:

+49 (0) 6074 / 858 - 333