Technology

Industry:

Technology
Projects:
  • Operating the IT-Infrastructure

Requirements

The client was looking for a solution to accommodate centralized cross-company carrier peering in the initial project.
Additionally, the client was also looking for a competent, reliable and independently managed service provider to provide operational support services in this field as well as in individual sections of network infrastructure and information security.
After the initial project was implemented successfully, diverse other projects, which were also taken over by the managed service, were added as part of the infrastructure refurbishment.

Services & Solution

  • Conception and design of the solutions offered
  • Acceptance and qualification of service requirements in the areas of networking, security and data centre services
  • Infrastructure monitoring
  • Operating network and security components
  • Service management

Advantages & Benefits

The services have been provided continuously at our ISO-27001-certified Customer Service Centre (CSC) in Dietzenbach; highly available and fail-proof and in conformance with the Data Protection Act and compliance regulations pursuant to German law. The CSC works 24/7, provides support in German and English languages and can be linked directly to your infrastructure.
The customer benefits from competent, certified service managers and modular services tailored to the individual requirements. Thus, the customer has been relieved from knowledge-intensive tasks and is able to increase his service coverage without having to delegate his own staff.

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