- Heterogenic and Innovative Unified Communication & Collaboration Solution
The customer requests the implementation of a heterogenic, future-oriented, secure and redundant VoIP infrastructure at multiple locations. The basic telephone functions as well as new unified communication services and urgently needed services and applications should be provided. In addition, the customer also requests that incoming inquiries received by calls, e-mail, fax, text message or instant messenger are forwarded directly to the responsible staff.
Services & Solutions
- Conception, planning, project management, implementation and providing subsequent services, including service management
- The customer requirements, particularly in the VoIP environment, contact center and unified messaging, alarms and recording were implemented in a sophisticated security environment with a complex overall solution consisting of multiple products provided by diverse manufacturers.
Advantages & Benefits
Strategic benefits have primarily been provided by the integration of speech / data applications and the new unified messaging services. The business processes are supported more efficiently by the new VoIP solution, which has also been able to decrease operating and maintenance costs in comparison to a traditional TK-solution. The users are utilizing the new communication platform independent of the type of end device and are hence more flexible in performing their tasks.