Gesundheit Nord gGmbH – Bremen Clinic Group

Four large hospitals, 62 specialist clinics, around 3,000 beds and almost 7,700 employees: Gesundheit Nord is one of the biggest municipal hospital groups in Germany. The clinic group, which includes the Bremen-Mitte clinic, the Bremen-Nord clinic, the Bremen-Ost clinic and the Links der Weser clinic, has a market share of around 60 percent in Bremen. More than 120,000 inpatients and around 150,000 outpatients are treated in Gesundheit Nord hospitals every year.

Customer since:

1999

Industry:

Healthcare

City:

Bremen
Projects:
  • Reporting 2.0

Requirements

Gesundheit Nord IT security services and reports are delivered within the framework of a managed security service. After the implementation of this service, it was established that the reports and the level of service availability did not meet customer expectations. To this end, we have begun Project Reporting 2.0. The requirements were the creation of a concept to implement proactive monitoring of services and adjustment with relation to the scope and content of the reports to answer security-related questions. At the same time, the service scope of the reports was expanded to include a KPI report.
 

Services & Solutions

  • Conducting workshops to define the scope of services
  • Creating a reporting concept with reports to be implemented and monitoring performed by IT security services
  • Implementing service monitoring for email, internet, antivirus scanners, URL filtering, IDS/IPS, pattern updates for systems and email encryption
  • Expanding monitoring for further business-critical customer services
  • Using Splunk for customer-specific reports
  • Adjusting and expanding reports for the manufacturer solutions FortiAnalyzer, BlueCoat Reporter and ManageEngine OPManager
  • Automatically creating KPI reports, in which the separation of technical and management KPIs of service availability was implemented
  • Implementing an alarm system for service disruptions in Controlware NOC
  • Project leadership
     

Benefits

  • The customer profits from transparency in occupational safety provided by measurable and verifiable service availability. This is accompanied by an increase in security provided by active monitoring of IT security services and by reports that allow new issues to be identified and that measurably contribute to the resolution of these issues.
  • For the customer and the service providers, these reports are an important building block in the continuous monitoring of IT security developments at Gesundheit Nord.
  • On-schedule project completion with regular status checks by the Service Manager.
Focus subjects:
Solution partner:
Alle solution partners
Splunk Inc.
Splunk Inc.

Splunk is a primary Big Data analysis tool without an underlying database. Splunk indexes all ASCII containing and delimited machine data. Splunk thus makes unstructured data (data that is not stored in a DB) accessible and usable for the company. Controlware has been a Premier Partner (reseller) since 2017. In addition, the MSP elite status was achieved in 2020. These partner statuses, in conjunction with our certified Splunk specialists, qualify Controlware for the best possible support of Splunk Enterprise customers and make it possible to effectively support the monitoring and evaluation of large data volumes and set the course for efficient IT operations.

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Fortinet, Inc.
Fortinet, Inc.

Fortinet was founded in 2000 by Ken Xie, the former founder and ex-President and CEO of NetScreen – with the vision of developing real time security solutions for networks. Fortinet develops multi-threat security systems for companies of all sizes.

to Partner website

ManageEngine
ManageEngine

ManageEngine simplifies the professional management of the corporate IT with the help of cost-effective software that is easy to use and delivers a high-performance result. Whether it is the management of networks and data centres, business applications and IT services or the IT security: from small and medium-sized enterprises (SMES), to large corporates and service providers, more than 90,000 companies including 60 percent of the Fortune 500 companies count on our products and solutions. More than 300,000 administrators also optimize your IT with the Free editions of ManageEngine products. Our IT Management applications are extremely easy to download, install, configure and use. This is the main reason for users decide in favour of ManageEngine instead of going for complex and expensive solutions.

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