Controlware Communications Systems

Managing all the diverse elements of wide area networks is a time-consuming effort. Ensuring that network operators are fully trained and understand the systems they are using is a neverending job. CMS frees the customer from the responsibilities and time of managing their ISDN back-up networks. Backed by the products and expertise of the leading supplier of telecommunications technology, CMS offers in-depth understanding of the intricacies of the job. Thus, costs for introducing new technology and platforms are reduced and a Service Level Agreement guarantees efficient management of operating costs.

Controlware's Managed Service (CMS) offers a comprehensive service package:

Controlware Network Management System (CNMS)

CNMS is a proprietary system with advanced functionality from standard third party network management systems. It provides Controlware's Network Management Centre with all the tools required for the remote management of Controlware products and ensures the business continuity customer networks require.

Hardware And Software Management

In order to keep networks fully operational and compatible during expansion, and to ensure that our customers can benefit from the very latest technology, Controlware provide full hardware and software management.
Operational continuity is achieved by using a common hardware and software platform which also ensures that new installations come with the latest compatible software versions.

Centralised System Configuration and Verification

Controlware's Managed Services include a complete audit of ISDN systems, configurations and software. A highly trained team of technical support engineers with years of experience and in-depth knowledge of Controlware products will carry out this service. Controlware will ensure that each system configuration conforms to the customer's exact requirement details, which are logged on our central management system. The service guarantee includes that all Controlware products are correctly configured and ready for use in the event of network failures.Any alterations to the network configuration are monitored and alarmed back to the Network Management System at Controlware, ensuring that no changes can occur without notification.

Proactive Network Management

Business as usual in case of emergency:
A key element of Controlware's Managed Service is a ISDN backup solution which is utilised to its full potential when needed. In order to fulfil this promise, equipment, ISDN lines, and configurations must be correctly installed and monitored. Once operational, your Controlware managed ISDN network provides you with the ultimate peace of mind that service will not be disrupted in the event of a circuit failure. Controlware's "Proactive Network Management"provides active polling of all network equipment and will identify the most common failures such as:

• Equipment failure
• ISDN line failure
• etc.

 

Reactive Network Management

Controlware's Managed Service also provides real time network monitoring so that any ISDN activity is monitored and recorded by the management system. For the customer this is good news: He knows for certain that the network is being monitored continuously and that all ISDN back-up calls are registered and acknowledged.

Key benefits:

• Installation and system configuration
• Controlware network management system
• Hardware and software management
• Centralised system configuration and verification
• Proactive and reactive network management