Controlware Communications Systems

CTAC offers four standard service level agreements called Customer Care Packages.
Each support agreement provides a high level of technical support, tailored to the customer's needs and budget constraints.
Regional tailor-made contracts are also available.

Cooperative Gold Package

• This package includes
• Advanced replacement service
• Unlimited technical support for normal business hours
• Service access to the Controlware support web page
• Telephone support
• Remote diagnostics
• Increased priority for on-site interventions

On-Site Gold Package

This package includes all of the Cooperative Gold Package services and on-site service during local normal business hours.

• Response time of 4/8 hours
• Spare part availability within 4/8 hours
• Time and material included

Cooperative Platinum Package

This package includes all of the Cooperative Gold Package services and adds technical support for out-of-normal business hours.

On-Site Platinum Package

This package includes all of the On-Site Gold Package services and adds on-site service on a 7 days/24 hours basis including weekends and holidays.